Characteristics of Great communicators.
- What does it take to become a clear, concise and vibrant communicator, here are the tips..
- A Clear, Concise Message
No one likes a rambler, so have your primary purpose in mind when you
begin your communication. Simplify your thoughts, so you can present
your point in a precise manner. Once you have made your first important
point, move on to the next.
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Understanding of the Recipient
Effective communicators know who they are talking to, and they
understand the style of communication will vary based on the recipient.
For example, you probably talk to your co-workers very differently than
you talk to your boss.
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Empathy for the Recipient
Empathy involves putting yourself in the other person’s shoes.
Effective communicators always see the situation from the perspective of
the other person, including the emotions that might be involved with
the message.
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Effective Listening
Communication isn’t all about talking to someone. Effective listening
means really hearing what the other person is saying as well.
Paraphrasing the message and repeating it back to the individual will
let you know you understood their point accurately. It also shows that
you care enough about their message to get it right the first time.
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Asking for Clarification, when Necessary
Effective communicators aren’t afraid to ask for clarification if
they don’t understand the message they are receiving. When you ask for
clearer understanding, it shows that you really care what the person is
talking about and ensures the conversation proceeds appropriately.
Clarification can come from paraphrasing what you heard the other person
say or simply asking him to relay his message in a different way that
is easier for you to understand.
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Adherence to the Facts
Effective communicators are much more interested in passing of facts
than assumptions or gossip. Avoid the rumor mill at all costs, and
unless you can verify your information through the original source, do
not pass it on to others. If you are conveying a message from another
person, it is also important to get that person’s permission to do so
before passing the information onto others.
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Awareness of Body Language
Body language makes up a large percentage of our messages, so
effective communicators learn how to tune into the nonverbal message
they are sending. Make eye contact
with the person you are talking to as much as possible, particularly
when that person is speaking to you. Avoid potentially offensive body
language like fidgeting, biting your lip or rolling your eyes that might
convey boredom, cynicism or lack of honesty.
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Provision of Proper Feedback
When you offer feedback to another person, make sure it is
constructive. Feedback is important to maintain a positive conversation
and ensure you are both on the same page. Feedback might involve
requests for clarifications, questions to expand a particular message,
or constructive criticism about another’s performance. Pepper potential
criticism with plenty of positive feedback so the recipient is more
likely to hear your message and take it to heart.
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Inclusion of Praise, when Appropriate
Effective communicators know how and when to offer praise. Positive feedback is always welcome,
as long as the recipient knows it is authentic. When you praise another
person, be specific in your compliment by linking it directly to a
specific activity or attribute. Praise someone publically whenever you
can, and make sure the praise coming out of your mouth is genuine. When
you must convey negative information or criticism, try starting out with
praise and ending with a positive statement. This “hamburger” approach
usually helps others take criticism in stride.
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A Positive Attitude
No one likes to listen to a complainer, so effective communicators
work hard to keep their messages positive. Instead of using phrases
like, “I can’t” or “We won’t” in your conversations, focus on what you
can do for others. Even if you cannot grant a request the way someone
hopes, keeping your message positive will allow the other person to
accept your “no” with grace.
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